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You don’t need more effort. You need more clarity.
Client at a Glance
Organization: Anonymous (Healthcare Provider)
Industry: Nonprofit Hospice Care
Engagement: Strategic Statistical Data Review & Referral Analysis
Focus Areas: Referral Management • Care Setting Utilization • Leadership Insight
The Backdrop
Despite having a dedicated care team and a strong local reputation, this healthcare provider was experiencing increasing delivery strain. Patients were often arriving too late for the care to make a meaningful impact, and internal conversations around growth felt more emotional than strategic.
The leadership team knew they needed a better way to understand which referral sources were supporting their mission—and which were silently draining resources.
The Turning Point
A 12-month referral dataset was statistically analyzed revealing what instinct couldn’t:
Certain partner relationships were driving short-stay admissions at unsustainable rates
Inpatient care, which had strong ROI and clinical value, was being underused
Gaps in diagnosis documentation were obstructing data visibility and future planning
These insights reframed how the organization thought about referrals, strategy, and capacity planning.
This wasn't just a data problem. It was a systems insight waiting to be translated into action.
What We Did Together
Our work began with a leadership-level conversation about what wasn’t working—and why. We translated that frustration into questions the data could answer. Then, I analyzed one year of referral records to uncover patterns hiding beneath the surface.
By connecting referral source trends to patient outcomes like length of stay and care setting usage, we gave the leadership team a new lens on what was truly driving performance. Intake protocols were re-examined through this lens, surfacing immediate opportunities to identify higher-quality referrals earlier in the process.
To sustain momentum, we outlined a visual dashboard structure for use in quarterly leadership and board reports, helping the team move from reaction to foresight. Finally, we built an education strategy targeting high-volume referral partners—ensuring future conversations were based on real outcomes, not assumptions.
This wasn't about chasing numbers, it was about giving leadership the tools and insight to act with confidence and clarity.
The Impact
This team now measures referral quality, tracks utilization patterns, and evaluates partnerships through a lens of both care and cost. The executive team feels aligned around shared metrics—and more confident in their path forward.
Key Results
Insights surfaced from 12 months of referral data - no EMR integration needed
Partner strategy was reshaped based on performance and clinical fit
Inpatient growth opportunities were identified and aligned with CMS benchmarks
Cultural shift toward measurement and informed leadership
Not sure what’s getting in the way? The Evident Path is how leaders find clarity, focus energy, and move forward with certainty.